Covid-19

Please note that in accordance with Government Restrictions from Monday 30th March until further notice our office will remain closed to the public. if you do not have a specific consultant you can leave a message on our main switchboard (053 9146592) which will be monitored once a day to collect messages. Alternatively please e-mail your query to info@nfs.ie as this will be monitored regularly also. We apologise most sincerely for any inconvenience caused. Please read on for full contact and service details and for other important information –
As our country comes to terms with trying to slow the spread of the Covid-19 Virus – we are trying to play our part in protecting our staff and their families while maintaining a viable level of service for you our customers.

 

As you are most likely aware the spread of the virus worldwide has created economic chaos also and stock markets have been very volatile. If you are worried about how your Investments and Pensions are performing, you are not alone in this regard. The advice generally from all quarters is to remain calm, and sit tight. The markets have already fallen heavily but this is to be expected in such a crisis, but getting in and out of the stock market at the right time is exceptionally difficult to do, and on many occasions will end up costing investors money. Remember, investments in life insurance funds and pensions are generally long-term investments and we have had numerous Stock Market crashes before., and given time the markets have returned stronger than ever. The general belief is that this will happen again as the world comes to grips with Covid-19 and things start to return to normal

 

While the country is in effective lockdown we are operating on reduced staff and hours. If you want to talk about your portfolio and your concerns your consultant is available on mobile or e-mail at the following contacts

 

  • Ken Neiland : ken@nfs.ie / 0872526621
  • Elaine Cullen : elaine@nfs.ie
  • Clodagh McNulty : clodagh@nfs.ie
  • Ger Walsh : ger@nfs.ie
  • Michael Power : michael@nfs.ie / 0862658279
  • Tony Connolly : tony@nfs.ie / 0872460753
  • Georgina Roche : georgina@nfs.ie / 0876826453
 

FUND SWITCHES

We totally understand that some people may feel the need to switch funds for one reason or another and we will endeavour to provide as full a service as possible in this regard., however with limited resources available to us during this crisis time, we cannot guarantee the prompt level of attention normally expected from our company. If you wish to make a Fund Switch we suggest therefore that you e-mail your written instruction direct to the relevant insurance company at the address provided below:

 

  • AVIVA csc@aviva.com
  • Zurich customerservices@zurich.com
  • Irish Life Life Business alterations@irishlife.ie
  • Pension Business pensionexistingbusiness@irishlife.ie
  • New Ireland Investments existingbusiness@newireland.ie
  • Pensions pension@newireland.ie
  • ARF/AMRF arf@newireland.ie
  • PRSA individualprsa@newireland.ie
  • Standard Life customerservice@standardlife.ie
 

PLEASE NOTE THAT THESE WERE THE ADDRESSES WE WERE PROVIDED WITH AND WE CANNOT ACCEPT ANY LIABILITY FOR THE ACCURACY OF SAME, SO YOU SHOULD REQUEST A DELIVERY RECEIPT ON ANY E-MAIL YOU SEND TO THESE COMPANIES.

 
Your instruction needs to be signed by the policyholder so you will have to scan your instruction and attach it to your e-mail. Your instruction should be clear stating what exactly you wish to do, and include your home address, policy number (s) and contact number in case the insurance company need to contact you. For any company pensions please print on your business headed paper.
Please remember that the different insurance companies have different timing on their switching arrangements i.e some will give a same day price depending on the time the instruction is received and some a next day price. One should remember however that in most instances, the price for today, will not be calculated until tomorrow so any switch you make will effectively be a “blind switch”. Please bear this in mind when effecting a switch.
Please remember to c.c. us with your e-mail so that we can follow it up on your behalf using your consultants e-mail address or our general e-mail address of; info@nfs.ie
We thank all our customers for their valuable support and understanding in these very difficult times and ask you to stay safe and look after yourselves and your families. We hope to resume normal service as soon as possible.